We request you to go through the Terms and Conditions of PLAY+ for availing any of the services
Toys rented/circulated by PLAY+ can be/are in “used & in new-like” condition but are rented out in sanitized and safe condition. However, there will be no guarantee of brand-new toys being delivered during Toy/Books/Puzzles/Board Games rental cycle.
PLAY+ reserves the right to update the prices of items and Terms and Conditions from time to time, with or without prior notice. The updated version of Terms and Conditions can be reviewed by clicking on “Terms and Conditions” tab located at the top of the ONLINE STORE. The updated version will supersede all previous versions. Use of the ONLINE STORE after update made implies that the user has agreed to the updated version
PLAY+ items being rented out to customers may have scratches on them to the extent that the functionalities of the item are not affected.
PLAY+ will not be responsible for any damages or injury to any person or child as a result of use or misuse of its toys or property. We make no warranties of any kind, express, implied, statutory or otherwise for any service we provide.
Refundable Security Deposit
Customers must pay refundable security deposit to PLAY+ based upon the subscription chosen. Customers will not receive any interest on this deposit. This deposit will be refunded when the customer returns the toy, after deduction of dues (if any) to PLAY+
In case the product taken on rent gets lost, depreciated amount will have to be borne by the customer. In case it is more than the security deposit amount, the balance payment shall be made by the customer to Play+
Registration Fee
All people willing to enroll as a customer with PLAY+ have to pay a one-time non-refundable registration fee of INR 499/-
Rental Fee
To avail the services the customer can choose toy(s) based on their requirements from the available catalogue. Each toy has a different rental. Toys can be rented out on the online store
PLAY+ has the right to change/revise/modify the Rental Prices at any time without giving prior notice. However, in case of modification of prices, the same will be applicable to existing customers only at the end of validity period of current toy.
All products in circulation will continue to remain the property of PLAY+
Any change in address needs to be communicated to PLAY+
Members are not allowed to exchange toys with friends or other family members even if they are members of PLAY+. All toys must remain at borrowers’ home.
Renewal of Same Toy/ Book
In case the customer wishes to continue the same toy/ book they should send us an e-mail or WhatsApp to inform the same 3 days prior to the end date. After extension of one week the toy/book will be picked as per end date of the toy.
Payment Refund/Adjustments
Registration fee and Rental fee once paid are non-refundable under any circumstance.
PLAY+ reserves the right to stop/delay any issued payment in case of any discrepancy countered at the time of final closure/return of items.
Gift Vouchers
All gift vouchers purchased from our website are non-refundable, but can be transferred to another user once. The recipient of the gift voucher must redeem within the 3 months after the date of purchase. These Gift Subscriptions are sold through our website and are redeemable for all the items available on our Online Store for rental services only in Mumbai City.
Delivery/Return Instructions
Customers are requested to count the number of piece(s)/ check the quality of the toy at the time of delivery.
PLAY+ will also check each product thoroughly at the time of return to check for missing parts and whether the returned product is in the same condition as it was delivered Members are requested to ensure that the items returned are cleaned for any visible debris (i.e. food, dirt etc.) before returning back.
Automated return request is initiated 3 days prior to the end date (10 days after the delivery). However, if customer is not available to return the toy on this day please inform PLAY+ in prior or the package will be auto-renewed for next 10 days also.
Any complaint regarding the functionality of the rented item must be received within 24 hours of delivery for it to be considered as a valid complaint. Appropriate measures will be taken by PLAY+ team to rectify or exchange the item without any additional charge to the member. However, under no circumstances will a compliant regarding an item be acceptable beyond 24 hours of delivery, the same may be charged to the member at the discretion of the PLAY+.
Post the return all items go through rigorous Quality Check by the Quality team. In case any damage/missing part/functionality issue is highlighted, it will be intimated to the member by the next working day through email / WhatsApp. In case of a missing part the member can return the same within 7 days failing which an additional charge will be levied depending on the repairability/availability of the missing item. In case the item is beyond repair depreciated cost of the toy will be charged and the same will be intimated to the member through email /WhatsApp.
Please make sure to return all the pieces of the toy at the time of return.In case, the missing pieces are found later and need to be picked up by PLAY+, then an extra delivery charge as per actuals will be charged or the customer can send to our premises.
Jurisdiction
All disputes will be settled in the courts of MUMBAI court only.